Last month we introduced Grizzle, a relatively new employee who stirred conflict in you as a time drain in the complaint process. This month we have Fizzle, who has moved up in your organization over nearly a decade of employment. You’ve been her champion along the way, appreciating her growing skills but never directly [...]

By |2020-11-23T17:19:34-08:00November 23rd, 2020|Articles|Comments Off on Fizzling…

2020 Gratitude

It’s that time of year.  The holiday season is around the corner, or by the looks of any grocery store…it’s here right now.  With Thanksgiving comes a time to be grateful AND there’s a lot of evidence about what a gratitude practice can do for you.  Not only does it improve your mental and [...]

By |2020-11-19T17:51:00-08:00November 19th, 2020|Articles|Comments Off on 2020 Gratitude

Conflict: Lessons for Grizzle

Grizzle has reported to you for a few years now. They started out as a great addition with a keen eye toward broken processes in the systems of your team, which was useful because their predecessor had been with the organization for more than 2 decades. Two decades of humming along without questioning or [...]

By |2020-10-26T14:18:04-07:00October 26th, 2020|Articles|Comments Off on Conflict: Lessons for Grizzle

Keep It Moving

If you’ve been to a public park recently, you’ve likely seen a sign that says something along the lines of “keep it moving - keep it distanced” (or perhaps that’s just Seattle?).  As we move into Fall, and the final quarter of this year, it is important to take a moment and decide how [...]

By |2020-09-21T11:57:39-07:00September 21st, 2020|Articles|Comments Off on Keep It Moving

Rick Moranis vs the Superheroes: AKA What’s Wrong with Right Sizing?

Cheaper. Faster. Leaner. Better? Not so fast. As law firms face increasing pressure to deliver services to clients in the most cost-effective manner, there is much discussion about the best way to “right size” their organizations.  Right sizing (which, until recently, was better known as “downsizing”) has had major negative connotations among the workforce.  [...]

By |2020-06-22T12:48:16-07:00June 22nd, 2020|Articles|Comments Off on Rick Moranis vs the Superheroes: AKA What’s Wrong with Right Sizing?

3 Strategies to Overcome Imposter Syndrome and Feel Comfortable Being Assertive

Imposter syndrome. Imposter phenomenon.  Imposter feelings. You’ve probably come across at least one of those three phrases in the last few years. (and don’t feel like an imposter if you spell it impostor with an ‘o’ - both spellings are correct!) A quick search shows that although “impostor syndrome” has been around for awhile,  [...]

By |2020-05-18T15:51:15-07:00May 18th, 2020|Articles|Comments Off on 3 Strategies to Overcome Imposter Syndrome and Feel Comfortable Being Assertive

Leading TODAY

Crisis: a time of intense difficulty. Yup, that definitely describes a pandemic. And the resulting economic ripples. And the resulting isolation, and fear.  And none of that is new information for you, who are doing your best to lead your organizations through this. We are so attached to control, to managing every situation, and [...]

By |2020-03-23T10:03:23-07:00March 23rd, 2020|Articles|Comments Off on Leading TODAY

Client Service Interviews

The regular surveys of client satisfaction are out again. It’s nearing the end of the first quarter, and the reports focused on how clients feel about their lawyers are reporting nothing we didn’t already know—clients don’t understand why attorneys are non-responsive. After all these years of the same results, why hasn’t it changed? I [...]

By |2020-02-21T14:17:11-08:00February 21st, 2020|Articles|Comments Off on Client Service Interviews

The Culture Games

If you haven’t already been in discussions about your organization’s culture in 2020, expect that word to be common really soon. We have awareness to the culture of our communities, and certainly of the democracy of our country, for a long time. In more recent times, say the last 20 years or so, we [...]

By |2020-01-27T16:54:41-08:00January 27th, 2020|Articles|Comments Off on The Culture Games
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