Articles

Last month we introduced Grizzle, a relatively new employee who stirred conflict in you as a time drain in the complaint process. This month we have Fizzle, who has moved up in your organization [...]

It’s that time of year.  The holiday season is around the corner, or by the looks of any grocery store…it’s here right now.  With Thanksgiving comes a time to be grateful AND there’s a [...]

Grizzle has reported to you for a few years now. They started out as a great addition with a keen eye toward broken processes in the systems of your team, which was useful because [...]

If you’ve been to a public park recently, you’ve likely seen a sign that says something along the lines of “keep it moving - keep it distanced” (or perhaps that’s just Seattle?).  As we [...]

Okay, okay, so this pandemic isn't going away anytime soon. If you have been hanging on for the day we return to normal, you are most certainly exhausted. Even if you have been a [...]

Cheaper. Faster. Leaner. Better? Not so fast. As law firms face increasing pressure to deliver services to clients in the most cost-effective manner, there is much discussion about the best way to “right size” [...]

Imposter syndrome. Imposter phenomenon.  Imposter feelings. You’ve probably come across at least one of those three phrases in the last few years. (and don’t feel like an imposter if you spell it impostor with [...]

Crisis: a time of intense difficulty. Yup, that definitely describes a pandemic. And the resulting economic ripples. And the resulting isolation, and fear.  And none of that is new information for you, who are [...]

The regular surveys of client satisfaction are out again. It’s nearing the end of the first quarter, and the reports focused on how clients feel about their lawyers are reporting nothing we didn’t already [...]

If you haven’t already been in discussions about your organization’s culture in 2020, expect that word to be common really soon. We have awareness to the culture of our communities, and certainly of the [...]