The regular surveys of client satisfaction are out again. It’s nearing the end of the first quarter, and the reports focused on how clients feel about their lawyers are reporting nothing we didn’t already know—clients don’t understand why attorneys are non-responsive. After all these years of the same results, why hasn’t it changed? I [...]
“Emotional intelligence matched with strong leadership skills is extremely powerful.” Yes indeed, as is this book! Dr. Hankel addresses the challenge of emotions in a rational world. And, understanding our emotions allows us to regulate, which elevates self-awareness. I enjoyed the stories with statistics to back them up, which meant a very fast read. [...]
A recent dialogue among a leadership team was about how to provide feedback to the next level leaders. The conversation evolved into how we rate effort in ourselves, as a path to rating effort in those we evaluate. Think for a moment about how much of what we expect of others’ lives in our expectation [...]
If you haven’t already been in discussions about your organization’s culture in 2020, expect that word to be common really soon. We have awareness to the culture of our communities, and certainly of the democracy of our country, for a long time. In more recent times, say the last 20 years or so, we [...]
Two quotes to give you much to consider: “..as societies become more affluent they tend to require more, rather than less, time and commitment by the individual, and it’s possible that many people feel that affluence and safety simply aren’t a good trade for freedom.” “As affluence and urbanization rise...rates of depression and suicide [...]
As we exit the busiest time for travel (holiday season), and enter the messiest for weather, I find myself with a little extra airport time while planes (or runways) de-ice and people get testy. I'm sure you know what I mean, and perhaps have even felt that energy yourself now and again. In those moments of [...]
How many times have you heard “a change agent” or “be an agent of change” in the last 18 months? How about “new normal”? Haven’t we all settled into the reality that every day is a new normal and that change is a constant? We no longer need a broker to sell us on the [...]
It's that time of year - pumpkin spice has saturated our market and our waistline. In the middle of all the commercial noise of the holidays, I pause to reflect on the gifts of 2019, the places where I had growth and learning and success. In honor of the 10th anniversary of Nesso Strategies, here [...]
I have been searching for the words to explain the contrast between my love of playing volleyball and my love of the world of work - same in some ways, very different in others. This book summed it up for me - in very tangible ways. Mr. Sinek provides very clear examples of how [...]
By the time you read this there will be about 60 days left in this decade. I heard this last week at a conference, and I paused. What had I done in this decade? And what would I do in the next? You remember 2010, right? The year Instagram was founded. The northeast US experienced the [...]
