Robin Byrne isn’t a lawyer or even experienced in professional services. However, he caught me with this statement, “organizations that struggle with change basically have a problem with culture.” As law firms invest more in defining culture, this book can help. These are my takeaways:
- To measure returns on your training investment, focus on the needs of the business, not the individual.
- Managers who are closest to operational processes are the bridge between the visualized future and the people who will get you there.
- Everything we do revolves around resources, relationships and processes. Our model is people, performance and process. Same idea, different words. Address these for more success.
Judy Hissong, CLM
Judy Hissong is the President of Nesso Strategies. A former law firm Chief Operating Officer, she helps firms become more profitable by advising leaders in strategic and leadership development challenges. Her mission is “world domination for Good.” By creating actionable, lightbulb moments that leaders want to share and spread, she intends to improve the world one person at a time. When she’s not speaking, training and consulting, Judy teaches quarterly online workshops and facilitates Leaders Lab, a monthly video conference that enables small groups of leaders to brainstorm strategies and solutions to work through common issues that keep firms stuck. Learn more at www.nessostrategies.com.
