Robin Byrne isn’t a lawyer or even experienced in professional services. However, he caught me with this statement, “organizations that struggle with change basically have a problem with culture.” As law firms invest more in defining culture, this book can help. These are my takeaways:
- To measure returns on your training investment, focus on the needs of the business, not the individual.
- Managers who are closest to operational processes are the bridge between the visualized future and the people who will get you there.
- Everything we do revolves around resources, relationships and processes. Our model is people, performance and process. Same idea, different words. Address these for more success.
