I stumbled upon this book through the work of Brene Brown (see previous book reviews on her work) and think it will be a resource book for me for the future. I already own Mr. Feltman’s original Thin Book of Trust, and this one is much more applicable and relatable.
I appreciated the four distinctions of trust that can be measured in each relationship and specifically addressed (he offers examples of how) with work relationships.
His four distinctions of trust: care, sincerity, reliability, and competence are enough to make this book worth a read. Layer in this trust check:
- What is it you are willing to entrust to someone that you consider valuable?
- Why do you trust them with this?
- How do you demonstrate that trust?
- What do the people you work with entrust to you?
- Why do you think they trust you?
and the language of requests, offers, and commitments, and you have an excellent leadership development resource.
One of Mr. Feltman’s most important points is what I have seen (and you have too) over and over – the technical competence someone demonstrates causes a promotion into a people management role, which they are not competent in. Acknowledging this lack of competency is another way to build trust with the team you are now managing.
Judy Hissong, CLM
Judy Hissong is the President of Nesso Strategies. A former law firm Chief Operating Officer, she helps firms become more profitable by advising leaders in strategic and leadership development challenges. Her mission is “world domination for Good.” By creating actionable, lightbulb moments that leaders want to share and spread, she intends to improve the world one person at a time. When she’s not speaking, training and consulting, Judy teaches quarterly online workshops and facilitates Leaders Lab, a monthly video conference that enables small groups of leaders to brainstorm strategies and solutions to work through common issues that keep firms stuck. Learn more at www.nessostrategies.com.
